Privacy Policy
Excell Advance is committed to maintaining the confidentiality and security of customer information. We are transparent about how data is collected, used, and protected. For additional details, please refer to our Security Policy.
This Privacy Policy covers the following topics:
Excell Advance and its affiliates (collectively, “Excell Advance,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, share, and safeguard information when you access our website, mobile applications, or use our products and services (collectively, “Services”).
Please review this Privacy Policy carefully. We may update it periodically, and if we make significant changes, we will notify you on our Site or through other means.
1. Information We Collect
We collect Personally Identifiable Information (PII) that can be linked to you as an individual or your business. This includes information you provide directly, information collected automatically as you use our Services, and information obtained from third parties.
Information You Provide
- Applications for Financing: When applying for business funding, you may provide your name, email, phone number, business information (name, type, size), financial data (bank statements, credit history, payment history), Social Security or tax ID numbers, and other relevant details.
- Chat or Support Interactions: Any information you provide in live chat, emails, or phone support, including name and contact information.
Feedback: Reviews, survey responses, suggestions, or other communications you submit.
Information Collected Automatically
- Usage Data: Pages visited, links clicked, and access frequency.
- Device and Browser Data: IP address, device ID, operating system, browser type, and application version.
- Location Data: Approximate location derived from IP address or device settings.
Information from Third Parties
We may receive information from partners, credit reporting agencies, identity verification providers, or other service providers to help verify your identity or provide our Services.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our Services.
- Verify identity and perform due diligence.
- Process and manage your funding applications.
- Maintain accounts and manage automatic payments.
- Communicate updates, support messages, and marketing (with your consent).
- Analyze trends and user behavior to enhance the experience.
- Detect fraud, illegal activities, and enforce our legal rights.
- Aggregate or de-identify information for reporting and research purposes.
3. How We Share Your Information
We may share information in these ways:
- With affiliates and parent companies.
- With third-party lenders, brokers, lead-generation partners, and other business partners.
- With vendors providing services such as hosting, maintenance, or analytics.
- When required by law or to protect our rights.
- In connection with mergers, acquisitions, or asset sales.
- With your consent or as disclosed at the time of collection.
We do not share text message opt-in information with third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Track site usage and performance.
- Save preferences and improve your experience.
- Provide targeted content and marketing relevant to your interests.
Opting Out: You can block or delete cookies through your browser settings. For more guidance, visit AboutCookies.org.
We may also use third-party tools to monitor and improve the user experience (e.g., FullStory). You may opt out using the links provided by those services.
5. Opt-Out Preference Signals
We honor Global Privacy Control (GPC) signals and other browser-based opt-out requests for privacy preferences. These settings must be configured on each browser or device you use.
6. Choices About Your Information
- Access and Updates: You may access, correct, or update your information through your account or by contacting us.
- Marketing Preferences: You may unsubscribe from marketing emails via the link in our emails or by contacting us.
- Testimonials or Blog/Forum Posts: You may request removal of personally identifiable information you provide.
7. Security
We implement commercially reasonable measures to protect your information. However, no online system is completely secure. Bank account information you provide is read-only, and we cannot modify it.
8. Third-Party Links
Our Services may contain links to external websites. Excell Advance is not responsible for the privacy practices of third-party websites.
9. Children’s Privacy
Our Services are not intended for children under 13. If we learn that a child has provided information, we will take steps to delete it.
10. Notice to Nevada Residents
Nevada residents may opt out of the sale of personal information. While we do not currently sell personal information, you may submit a request to contact@excelladvance.com.
11. Notice to California Residents (CCPA/CPRA)
California residents have rights regarding their personal information, including:
- The right to know what information we collect.
- The right to delete or correct personal information.
- The right to opt out of sale or sharing.
- The right not to be discriminated against for exercising privacy rights.
Submitting Requests: Email contact@excelladvance.com or call 1-888-000-0000.
Retention: We retain personal information as long as necessary to provide Services or comply with legal obligations.
12. Accessibility
We are committed to making our Privacy Policy accessible. Contact us for alternative formats.
13. How to Contact Us
For privacy questions or concerns:
Email: contact@excelladvance.com
Mail:
Excell Advance
Client Service Center
123 Business Parkway, Suite 100
City, State ZIP
Phone:(646) 722-8421 (Monday–Friday, 8 a.m.–6 p.m. CST)